Politica de Privacidad

Ultima actualizacion: enero 2025

1. Introduccion

Sunwest Escrow, LC ("we," "our," or "Sunwest Escrow") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our website (sunwestescrow.com), the NoteServe online portal, and our escrow services.

2. Informacion que Recopilamos

We may collect the following types of information:

Informacion Personal

  • Full name, address, phone number, and email address
  • Social Security Number (for tax reporting purposes)
  • Financial information related to your escrow account
  • Property information related to your transaction
  • Documents submitted through the portal or by other means

Informacion de Uso del Sitio Web

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website or search terms
  • Device type and operating system

3. Como Usamos Su Informacion

We use the information we collect to:

  • Provide and manage your escrow account and related services
  • Process payments, disbursements, and tax/insurance payments
  • Generate tax documents (1098 forms) as required by law
  • Communicate with you about your account
  • Respond to inquiries and provide customer support
  • Comply with legal and regulatory requirements
  • Improve our website and services

4. Compartir Informacion

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Between transaction parties: Information necessary for the escrow transaction may be shared between buyer and seller as required by the escrow agreement.
  • Service providers: We may share information with trusted service providers who help us operate our business (e.g., payment processors, IT providers), subject to confidentiality agreements.
  • Legal requirements: We may disclose information when required by law, court order, or regulatory authority.
  • Tax reporting: We report required information to the IRS and New Mexico taxation authorities as required by law.

5. Seguridad de Datos

We implement industry-standard security measures to protect your personal information, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure server infrastructure
  • Access controls and authentication requirements
  • Regular security assessments
  • Employee training on data protection and privacy practices

6. Portal NoteServe

The NoteServe online portal requires secure login credentials to access. You are responsible for maintaining the confidentiality of your login information. We recommend using a strong, unique password and not sharing your credentials with others.

7. Cookies y Seguimiento

Our website may use cookies and similar technologies to improve your browsing experience and analyze website usage. You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

8. Sus Derechos

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of non-essential communications

9. Retencion de Datos

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. Escrow account records may be retained for a period following the close of the account as required by applicable regulations.

10. Privacidad de Menores

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Cambios a Esta Politica

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contactenos

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Phone: (505) 237-2225
  • Email: [email protected]
  • Address: 10600 Menaul Blvd NE, Albuquerque, NM 87112
  • Mailing: P.O. Box 36371, Albuquerque, NM 87176